Tempdrop comes with an included manufacturer warranty (12 months standard- 24 months if the "Confidence" add-on is purchased at the time of ordering). This warranty covers anything arising from a manufacturing flaw or fault. All assessments are made remotely for a quick resolution. This warranty does not cover loss or accidental user damage.
Tempdrop Insurance is an optional accidental damage or loss insurance. Our in-house policy gives you insurance against accidental damage or loss for 1 year from the date of purchase. It can be purchased at any time and renewed each year. It is not transferrable or refundable.
To make a claim simply email us at support@temp-drop.com.